Record Retention and Document Management Policy for PLI/RPLI – DoP
No. 24-01/2021-LI
Government of India
Ministry of Communications
Department of Posts
Directorate of Postal Life Insurance
Dated: 11.05.2021
Office Memorandum
Subject: Record Retention and Document Management Policy for PLI/RPLI -reg
This is regarding issue of Record Retention and Document Management Policy in respect of PLI/RPLI.
2. Various types of service requests are processed in connection with PLI/RPLI policy viz. proposal, revival, conversion, commutation, change in nomination/address, loan/assignment, surrender/forced surrender, death/maturity claim. Each service request application has enclosures as well. Subsequent to the implementation of CIS and decentralization of PLI/RPLI work, all the records are kept at respective CPCs itself.
3. In order to provide timelines for receive retention, “Record Retention Policy for PLI / RPLI Policy Documents” has been approved by the competent authority. The Gazette notification issued in this regard is enclosed herewith.
Also Read :  Clarification for settlement of PLI/RPLI Maturity Cases – DoP Order
4. A Standard Operating Procedure (SOP) on ‘Document Management Record Retention Policy’ have been approved and enclosed herewith for guiding field units on categorizing, listing, storing, reporting, weeding out and destruction of records received from PLI/RPLI policyholders/claimants in the course of policy servicing at CPCs.
5. This OM along with both enclosures i.e. Gazette Notification and SOP may be circulated among all concerned in the circle for information and strict compliance.
This issues with the approval of competent authority.
(Hariom Sharma)
Dy. Divisional Manager-II
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