NEW DELHI – Bharat Sanchar Nigam Limited (BSNL) is intensifying its efforts to ensure the timely settlement of superannuation pension cases for its absorbees, reiterating its commitment to a “Zero Pendency Mission” on pensions
In a letter dated July 15, 2025, BSNL’s Establishment Finance Section addressed the Chief General Manager (CGMT) of the Telangana Telecom Circle, specifically noting that 31 superannuation pension cases are yet to be submitted to the concerned DoT cell. A list of these pending cases was enclosed as Annexure ‘A’ with the DoT letter. BSNL has requested an update on the status of these 31 cases by July 21, 2025
The DoT, in its letter dated June 30, 2025, emphasized that despite repeated reminders, the delayed submission of superannuation pension cases for BSNL absorbees to their office by BSNL units is an ongoing issue. It was noted that pension cases are often not received at least four months prior to the retirement date, as stipulated by rules, leading to delays in addressing shortcomings related to service book entries, service verification, and clarifications. As of June 30, 2025, a substantial number of cases were pending, with delays ranging from 30 to 212 days.
BSNL has previously issued instructions on this matter through its letter dated August 29, 2024, emphasizing that delays in pension/gratuity or other retirement benefit settlements require investigation and strict action against defaulting officers/officials. This directive aligns with a DoT letter dated August 22, 2024, which also highlighted delayed payments of pensionary benefits and instances where pension papers were not received from BSNL units for months.
To address these persistent issues, the DoT has directed that coordination meetings be held between the Office of the Controller of Communication Accounts (CCA) and BSNL at appropriate levels in all field units. These meetings are intended to review both pending pension cases and those due in the upcoming three months. BSNL field units are urged to process and forward pension cases in a timely manner and to attend monthly meetings with the concerned CCA office to resolve any issues in submitting complete pension papers.
The list of pending superannuation pension cases from BSNL units in the Telangana Telecom Circle, along with the delay in days as of June 30, 2025, includes individuals with retirement dates ranging from March 31, 2025, to September 30, 2025. One case, with HRMS No. 199404691, shows a delay of 212 days for a retirement date of March 31, 2025.
BSNL has circulated these instructions to all Chief General Managers (CGMs) and Integrated Financial Advisors (IFAs) across Telecom Circles, Non-Territorial Circles, and Metro Districts, urging strict adherence to the prescribed timelines under Rule 60(4) of CCS (Pension) Rules, 2021, to ensure timely and hassle-free settlement of retirement benefits. The organization stresses that in cases of inordinate delay, responsibility should be fixed, and penal interest for delayed payment may be considered for recovery from the concerned officer(s), as per rules.
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