Department of Posts has won the Today’s Traveller Award for Best Customer Service Organisation for the year 2011. The award was presented by Shri Subodh Kant Sahai, Union Minister of Tourism here on 23rd August 2011.
The award citation says “Department of Posts has done a commendable job in reaching every citizen of India with its path-breaking innovations. There has been a major transformation in Department of Posts’ manpower development, whereby both the front and back office staff and the entire personnel make sincere efforts to understand and address customer’s needs, respond to their inquiries/complaints and provide efficient and reliable services with a good degree of enthusiasm.”
