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Mandatory use of Digital Signature – CPAO ORDER

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igeadmin
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Mandatory use of Digital Signature – CPAO ORDER

GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II.BHIKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT&Tech/Revision(7th CPC)/19.Vol.III(E)/2017-18/147

14.11.2017

Office Memorandum

Subject: Mandatory use of Digital Signature — Regarding.

Reference is invited to this office 0M No.CPAO/IT&Tech/Revision(7th CPC)/19.Vol-lll/2016-17/37 dated 25.05.2017 followed by OM No. CPAO/IT&Tech/Revision (7th CPC)/19.Vol-III(B/E)/2016-17/127 dated-25.09.2017 on the above subject. In unavoidable circumstances only, PAOs were allowed to process the pension cases manually to avoid delay.

It has been observed that PAOs are still sending manual authorities to CPAO even Where e-revision authorities could be sent under digital signature through e-revision utility.

Now, to expedite the settlement of revision cases in a time bound manner it has been decided to discontinue the processing of the pension of 7th CPC revision cases manually by PAOs except in exceptional circumstances where the Pension Revision cannot be processed electronically should be processed manually and forwarded to CPAO with counter signature of CCAs/CAs/ AGs/Administrators Of UTs With valid reasons.

All Pr. CCAs/CCAs/CAs/AGs/Administrators of UTs are requested to instruct their PAOs to process the revision authorities accordingly.

This issues with the approval of the competent authority.

sd/-
(Md.Shahid Kamal Ansari)
(Asstt. Controller of Accounts)

Signed Copy

National Anomaly Committee Meeting – DOPT Comments

By
igeadmin
-

National Anomaly Committee Meeting – DOPT Comments

F.No.11/2/2016-JCA-I(Pt.)
Government of India
Ministry of Personnel, Public Grievances & Pensions
Department of Personnel Training

North Block, New Delhi
Dated the 30th October, 2017

To
Shri Shiv Gopal Mishra
Secretary, Staff-Side National Council, JCM
13-C, Ferozshah Road,
New Delhi-110001

Subject :— Items proposed by the Staff-Side, NC(JCM) for discussion in the National Anomaly Committee — Comments of DoPT regarding.

Sir,

I am directed to refer to your letters No. NC-JCM-2017/7th CPC Anomaly dated 16th August, 2017 and 31th August, 2017 with which a total of 18 items have been sent to DoPT for discussion in the NAC meetings. These 18 items are about various issues over which, the Staff-Side has opined, anomaly has arisen as a result of the 7th CPC’s recommendations or absence of them.

2. On the other hand, DoPT after examining them in the light of the three postulates which, as described in DoPT’s OM. No. 11/2/2016-JCA dated 16th August, 2016 and 20th February, 2017, would constitute anomaly is of the view that there are certain items in the lists sent which are not in accord with them and hence cannot be called anomalies as such notwithstanding the merit that they may have otherwise. There are also certain items which should be taken up at the Departmental Anomaly Committees of the other administrative Ministries concerned. A few items are those which, for a detailed examination, need more relevant documents/papers etc. These have been briefly described below:

S. No Description Anomaly Comments
i) Anomaly in computation of Minimum Wage As against the Minimum Wage decided to be Rs. 18000/- by the Govt. w.e.f. 01.01.2016, the Staff-Side has said that this should be not less than Rs. 26,000/-and the multiplication factor ought to have been 3.714 and not 2.57.
They have further asked for the pay matrix to be changed. Objecting to the methodology adopted by the 7th CPC in computing the Minimum Wage, they have given a number of reasons like the retail prices of the commodities quoted by the Labour Bureau being irrational, adoption of the 12 monthly average of the retail price being contents to the Dr. Avkrovd f ormula, the website of the Agriculture Ministry giving the retail prices of commodities forming the basis of computation of minimum wage provides a different picture, so on and so forth.
However, when one compares this item with the three situations given in DoPT’s OM. No. 11/2/2016-jCA dated 16th August, 2016 and 20th February, 2017, it does not appear that this satisfies any of them to be treated as an anomaly.
ii) 3% Increment in all stages The Staff-Side argues that in spite of the foreword to the Report making it clear in para 1.19 that the prevailing rate of increment is considered quite satisfactory and has been retained, an illustrative list appended by them shows instances where the pay, gone up after the addition of annual increment by 3%, falls short of what it would have been. They have quoted para-5.1.38 of the report also which states that the rate of annual increment would be 3%.
While what the Staff-Side has stated has its own merits, the fact of the matter is that the principle followed here is whenever a stage of pay, after addition of an increment, falls short of the nearest hundred by less than 50, the employee would be entitled to get the amount mentioned in the immediately next cell in the Pay-Matrix. However, when the gap is that of more than 50, the pay, on addition of an increment, is rounded off to the nearest hundred which travels backward.
For instance, if staying at Rs.46,100/- one gets an increment @ 3%, instead of having his/her pay fixed at Rs. 47,483/- (which is the exact figure), it will be Rs. 47,500/- (thus gaining by Rs. 13/-). Thus it is not a case of permanent loss as the loss in one year is made good in the second/third year. Considering this to he a situation of swings and roundabouts, this may not be treated as a case of anomaly.
vi) Anomaly due to index rationalization The Staff-Side has taken exception to the index rationalization followed by the 7th CPC while formulating its views as per which the fitment factor varies and moves upward as one goes up the hierarchical ladder with the level of responsibility and accountability also steadily climbing up commensurately. The Staff-Side argues that the multiplication factor should be one, i.e. 2.81. Although the Staff-Side has remonstrated that the vertical relativity will suffer distortion in the process, it has to be stated that it is a policy decision about by the Staff-Side comes to be distorted when the pay of a feeder-cadre post and that of a promotional post becomes same. In this case it is not so. Hence it does not appear to qualify for being called an anomaly.
x) Minimum Pension The Staff-Side says the minimum pension fixed after 7th CPC should be corrected and revised orders issued. From the brief explanatory note recorded under this point, it appears that the CPC had sounded out D/o pension on what the latter thought what the minimum pension should be.
This is an exclusively pension-related issue on which, as informed by the Staff-Side, D/o Pension was asked for their views by the 7t1 CPC. Moreover, as will be evident, the basic focus of DoPT’s Q.M. No. 11/2/2016-JCA dated 16th August, 2016 and 20th February, 2017 is on taking on board those anomalies which are pay-related. Hence, this item may be taken up separately by the Staff-Side with the D/o Pension. Thus, instead of treating this as a case of anomaly, the Staff-Side is requested to take it up with the D/o Pension separately
xi) Date of effect of allowances HRA, Transport Allowance, CEA etc. The Staff-Side has demanded that the grant of the allowances (revised) mentioned alongside should be made effective from 01.01.2016 and not from 01.07.2017.
This is a demand and cannot be treated as an anomaly. Moreover, the date from which a benefit is to be made effective is something which can be decided only by the Government. Hence, this may not be taken up at the NAC.
xviii) Anomaly in the grant of D.A instalment w.e.f 01.01.2016. Here the Staff-Side has questioned the methodology adopted by the Government in computing the DA instalment w.e.f. 01.01.2016.
It has, however, to be pointed out that even if there is merit in the contention of the Staff-Side involving this item, it does not qualify being called an anomaly when it is examined in the light of the three situations which, as per DoPT’s Q.M. No. 11/2/2016-JCA dated 16th August, 2016 and 20th February, 2017, would constitute anomalies.

3. Items to be taken up at the Departmental Anomaly Committees.

S. No Description Anomaly Comments
xii) Implement  the recommendation on Parity in Pay Scale between Sr.  Auditor/Sr. Accountant of IA&AD and organized Accounts with Assistant Section Officer of CSS. The Staff-Side says that although the 5th, 6th and now 7th CPC’s have recommended that the pay-scales of different cadres/categories/grades requiring the same recruitment qualifications should be the same, denial of the same benefit to the Statistical Assistants (SA’s) who are otherwise at par with Assistant Section Officers (erstwhile ‘Assistant’) is a violation of the principle. While ASO’s are placed in the Pay-Matrix of 7, SA’s are in the Pay-Matrix of 6. This arrangement is stated to have disturbed the horizontal relativity between the pay-scales of the SA’s in the Organized Accounts and IA&AD Cadre and ASO’s in the CSS cadre. In conclusion, it has been requested that SA’s should also be placed in Pay-Matrix no. 7.
Even if, the present case comes across as one of anomaly, it appears that the interests of the Statistical Assistants only are involved. ASO’s of CCS are coming into the question; but only as a reference point, by way of comparison. Hence the Staff-Side is requested to take up this issue at the Departmental Anomaly Committee concerned.
xv) Technical Supervisors  of Railways This particular item is exclusively Railways-specific. The Staff-Side, NC OCM) is requested to take it up at the Departmental Anomaly Committee of MR) Railways
xvi) Anomaly  in  the assignment  of replacement of Levels of pay in the Ministry of Defence, Railways, Mines etc in the case of Store Keeper Staff-Side says that although ‘Store keeper’ is one such category of posts which is common to various Departments like Defence, Mines, Railways etc and in spite of the nature of job, responsibilities being similar, the pay-scale of storekeepers across all the Departments is not the same. It is still less in the M/o Defence even after the entry-level qualifications which were different before the 7th CPC stage, have been revised.
If what the Staff-Side remonstrates that even after the requisite changes had been carried out in the R/Rules, the 7th CPC did not take any cognizance of it is true, it has to be assumed that it is a policy decision of the Government. Moreover, the issue appears to be M/o Defence-specific. The Staff-Side is requested to take it up at the Departmental Anomaly Committee meeting of the M/o Defence.

4. Item to be taken up separately with the Department of Pension.

S. No Description Anomaly Comments
xii) Anomaly arising from the decision to reject option-1 in pension fixation As per the ToR of the NAC, anomalies are basically pay-centric. Under this point, the contention of the Staff-Side is pension-centric. Furthermore, the Staff-Side has themselves clarified that post-7th CPC, Government had set up a CoS headed by Secretary(Pension) to look into the first option recommended by the 7th CPC. Eventually, this was not found feasible to be implemented. With such a decision having been taken at the CoS level, it cannot be called an anomaly. In view of this, we may inform the Staff-Side to separately take it up with D/0 Pension without treating it as an anomaly that can be taken up at the NAC.

5. More details required to examine the following item.

S. No Description Anomaly Comments
xiii) Parity in Pay Scales between Assistants/Stenographers in field / subordinate officers and assistant Section Officer and stenographers in CSS. Although the heading of this item is self-explanatory, the relevant text given in the paper sent is not complete as the pay-scales of Assistants and stenos posted in field have not been mentioned therein. Until their pay-scales are known they cannot be compared to check whether there is indeed any anomaly. The Staff-Side is requested to provide more information that is relevant so that it can be properly examined to find out whether an anomaly arises here or not.

Yours faithfully,
S/d,
(D.K. Sengupta)
Deputy Secretary to the Government of India

Signed Copy

Source : Confederation

Minimum Pay and Fitment Formula will not come under National Anomaly Committee

By
igeadmin
-

Minimum Pay and Fitment Formula will not come under National Anomaly Committee

IMPORTANT

LATEST POSITION REGARDING MINIMUM PAY AND FITMENT FORMULA — GOVT INFORMED STAFFSIDE NATIONAL COUNCIL JCM THAT INCREASE IN MINIMUM PAY AND FITMENT FORMULA WILL NOT COME UNDER ANOMALY COMMITTEE ITEM.

During the last 2 – 3 months both print and electronic media are continuously reporting that increase in 7th CPC Minimum Pay and Fitment Factor is under serious consideration of the Govt. and National Anomaly Committee will give its recommendation to Govt. and orders for increased Minimum Pay and Fitment Formula will be given effect from April 2018. We are reproducing below a letter from Govt. dated 30.10.2017 addressed to Secretary, Staff Side , National Council JCM stating that the demand for increase in Minimum Pay and Fitment Formula will not come under the purview of National Anomaly Committee. Further Govt. has not yet constituted the HIGH LEVEL COMMITTEE for increasing Minimum Pay and Fitment Formula as assured by the Group of Ministers including Home Minister Sri Rajnath Singh, Finance Minister Shri Arun Jaitley on 30.06.2016. The so-called Senior Officers Committee has also not discussed this agenda even though staff Side has repeatedly demanded discussion and settlement as per the assurance given by Senior Cabinet Ministers. Now 17 months are over. 32 lakhs Central Govt. Employees and 33 lakhs Pensioners are being continuously betrayed by the NDA Govt.

M. Krishnan
Secretary General
Confederation
Mob. & Whats App: 09447068125
Email: mkrishnan6854@gmail.com

Source : Confederation

DOPT inviting comments on the definition of “Operational Staff” which would be eligible for Overtime Allowance

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igeadmin
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DOPT inviting comments on the definition of “Operational Staff” which would be eligible for Overtime Allowance

No.A-27016/ 01/ 2017-Estt. (AL)
Government of India
Ministry of Personnel, Public Grievances and Pensions
Department of Personnel & Training

Block-IV, Old JNU Campus,
New Delhi – 110067,
Dated: 16th November, 2017.

Office Memorandum

Subject : Inviting comments on the definition of “Operational Staff” which would be eligible for Overtime Allowance

As per the Dept. of Expenditure’s Resolution No. 11-1/2016-IC dated 06.07.2017, following is the decision of Government on Overtime Allowance (OTA): “Ministries/Departments to prepare a list of those staff coming under the category of ‘Operational Staff’. Rates of Overtime Allowance not be revised upwards”.

Further it has been clarified by the Dept. of Expenditure that the Government has decided that given the rise in the pay over the years, the recommendations of the 7th CPC to discontinue OTA for categories other than Operational Staff and industrial employees who are governed by statutory provisions may be accepted.

2. Accordingly, it has been decided to implement the aforesaid decision of the Government on Overtime Allowance across all the Ministries/Departments and attached and subordinate office of the Government of India.

3. However, this Department has been receiving queries from various Deptts. as to which staff would be covered under the term “Operational”. Thus it appears that there is a lack of clarity as to what constitutes Operational Staff. In pursuance of decision taken on the recommendations of the 7th CPC relating to OTA, a broad definition has been attempted in order to assist in identification of operational Staff. Definition: “All non-ministerial non-gazetted staff directly involved in smooth operation of the office including those tasked with operation of some electrical or mechanical equipment.”

4. Inputs and suggestions are requested from all Ministries/Departments taking into account the specific peculiar requirements of staff under each of them keeping in view the content of work being performed by them. The inputs /suggestions may be kindly sent to the undersigned on mail id: sandeep.saxena@nic.inwithin 15 days of the issue of this O.M.

(Sandeep Saxena)
Under Secretary to the Government of India

Signed Copy

Non Settlements of long pending demands – call of agitational programs – NFPE

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igeadmin
-

Non Settlements of long pending demands – call of agitational programs – NFPE

National Federation of Postal Employees
1st Floor North Avenue Post Office Building, New Delhi-110 001
Phone: 011.23092771 e-mail: nfpehq@gmail.com
Mob: 9868819295/9810853981 website: http://www.nfpe.blogspot.com

No.PF-01(a)/2017

Dated: 10th November, 2017

To

Shri A.N Nanda
Secretary, Department of Post
Dak Bhawan
New Delhi -110001

Subject: – Non Settlements of long pending demands- call of agitational programs – regarding

Sir,

The Federal Secretariat meeting of NFPE with available General Secretaries and NFPE office bearers held at NFPE office North Avenue Post Office, Building New Delhi has reviewed the whole situation arisen out of so many policy offensive and attacks unleashed by the Government of India by the way of authorizing nationalized banks and private banks for doing business of National small savings schemes, making the IPPB (India Post Payment Bank) as a corporate entity, proposal of closure of A.P.S, appointment of out sourced Postal Delivery agents, cancellation of G.D.S membership verification, Delay in implementation of GDS Committee Report , Amendment in Rectt. rules of P.A. Non filling up of vacant posts in all cadres, non implementation of cadre restructuring proposals for other categories and non declaration of result of regular membership verification and so many other issues.

After a detailed and threadbare discussion the Federal Secretariat has reached to a conclusion that it is the need of hour to resist all these policy offensives and attacks by way of struggles and serious agitational programmes culminating in to indefinite strike.

The federal secretariat has decided the following programme of action to achieve the demands as mentioned in charter of demands.

1. Two days Relay hunger fast in front of all Divisional offices on 28th and 29th November 2017 (All Employees will wear Black Badges containing demands and will send resolution addressed to Prime – Minister).

2. Mass Dharna in front of All C.P.M.G offices on 20th December 2017

3. 5 Days Relay Dharna in front of Parliament from 12th to 16th February 2018. (All Circles will participates in Dharna day wise).

4. After that Indefinite Strike will be declared

CHARTER OF DEMANDS

1. Implementation of positive recommendations of Kamlesh Chandra Committee Report for GDS

2. Membership verification of GDS and declaration of result of regular membership verification.

3. Filling up of all vacant posts in all Cadres of Deptt of Post i.e P.A.S.A, Postmen, Mail guard, mailmen, MTS,MMS Drivers and artisans, P.A CO. P.A SBCO, Postal Actts and GDS. Drop the move of amendment in P.A. S.A., P.A.CO & P.A. SBCO Recruitment Rules.

4. Implement CSI, and RICT only after providing all required infrastructure including band width and stop harassment , victimization in the name of new schemes , technology induction, under contributory negligence factor and trade union victimization.

5. Stop out sourcing privatization and Corporatization.

6. Payment of revised wages and arrears to the casual, part time, contingent and daily rated mazdoors as per 6th & 7th CPC and settle other issues of Casual Laboures.

7. Implement cadre restructuring for left out categories i.e. RMS, MMS, PACO, PASBCO Postmaster Cadre, Postal Actts etc and accept the modifications suggested by federation before implementation of cadre restructuring in Postal Group ‘C’.

8. Withdraw N.P.S (contributory Pension Scheme) Guarantee 50% of last pay drawn as minimum pension.

9. Implement 5 days week in Postal Operative offices.

10. Stop move of diversion of business of P.O SB Schemes to Banks (Nationalized and Private)

11. Stop move of closure of Army Postal Service.

12. Grant OSA and OTA to RMS staff and special allowances for P.O & R.M.S Accounts.

13. Finalization of Recruitment Rules of AAOS IN Postal Accounts with 40% S.C.F quota as approved by DOPT.

14. Status of Audit to SBCO.

15. Benefit of SDBS to retried GDS employees.

Yours Comradely,

(R N Parashar)
Secretary General

Source : NFPE

DoP Order : 7th CPC Children Education Allowance

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igeadmin
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DoP Order : 7th CPC Children Education Allowance

F.No.33-03/2017-PAP
GOVERNMENT OF INDIA
MINISTRY OF COMMUNICATION
DEPARTMENT OF POSTS
(ESTABLISHMENT DIVISION)/PAP SECTION

*********

DAK BHAWAN, SANSAD MARG,
NEW DELHI — 110 001

8th Nov. 2017

To

ALL HEADS OF CIRCLES,
ALL GM (PAF)/DAS (P),
ALL DIRECTORS POSTAL STAFF COLLEGE INDIA/PTCs.

Sub: Recommendations of the Seventh Central Pay Commission —Implementation of decision relating to the grant of Children Education Allowance.

I am directed to forward herewith a copy of extracts of the Ministry of Personnel, Public Grievances and Pensions, Department of Personne1 & Training’s Office Memorandum No.27012/02/2017-Estt.(AL) dated 31.10.2017 on the subject cited above for kind information and further necessary action in this regard.

Encl: As above.

S/d,
(Narender Prakash)
Section Officer (PAP)

No. A-27012/02/2017-Estt.(AL)

Government of India
Ministry of Personnel, Public Grievances and P&PW
Department of Personnel & Training

Block-IV, Old JNU Camws,
New Delhi
Dated: 31.10.2017

OFFICE MEMORANDUM

Subject: Recommendations of the Seventh Central Pay Commission — Implementation of decision relating to the grant of Children Education Allowance.

The undersigned is directed to refer to this Department’s 0.M.No.12011/04/2008- Estt(AL) dated 11-9-2008 and O.M. No.A-27012/02/2017-Estt.(AL) dated 16/08/2017 on the subject mentioned above and to state that the reimbursement of Children Education Allowance for differently abled children of government employees shall be payable at double the normal rates prescribed. The annual ceiling fixed for reimbursement of Children Education Allowance for differently abled children of government employees is now Rs.54,000/-. The rest of the conditions will be the same as stipulated vide 0.M.No.12011/04/2008-Estt(AL) dated 11-9-2008,

2. These orders shall be effective from 1st July, 2017.

3. Hindi version follows.

S/d,
(Navneet Misra)
Under Secretary to the Government of India

Signed Copy

Pay element relating to Running Staff / Loco Inspectors after the recommendations of 7th CPC

By
igeadmin
-

Pay element relating to Running Staff / Loco Inspectors after the recommendations of 7th CPC

GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
(RAILWAY BOARD)

No.E(P&A)II-2015/RS-25

New Delhi, dated:13.11.2017

The General Manager,
Metro Railway,
Kolkata.

Sub :- Pay element relating to Running Staff/Loco Inspectors after the recommendations of Seventh CPC.

Please refer to your letter no. MRTS/E.345/0/12/Pt.IV/Misc dt. 05.05.2017 requesting a clarification about the percentage of pay element to be reckoned for the purpose of computation of pensionary benefits in respect of Loco Inspectors. This issue has also been raised by GS/NFIR in his letter no. IV/RSAC/Conf/Pt. VIII dt. 15.09.2017.

2. Loco Inspectors are entitled to 30% add-on pay element for retirement benefits as per paragraph no. 5.5 of Board’s letter no. E(P&A)II/83/RS-10(iv) dt. 25.11.1992 which has not been amended as yet. It is clarified that the pay element (presently 30% until further orders) has to be reckoned in the revised pay structure of Seventh CPC for calculation of pensionary benefits of Loco Inspectors.

3. In this connection it is noted that many retired Loco Inspectors, even after getting the benefit of 30% add-on pay element at the time of pay fixation as Loco Inspectors, have gone to Courts of Law claiming 55% pay element for pensionary benefits equating themselves to the running staff. It is reiterated that Loco Inspectors are not classified as running staff and therefore are not entitled to 55% pay element for pensionary benefits. This fact may be conveyed to such Loco Inspectors while calculating their pensionary benefits.

4.This issues with the concurrence of the Finance Directorate of the Ministry of Railways.

(Salim Md. Ahmed)
Deputy Director/E(P&A)II,
Railway Board

Signed Copy

Simplification of procedure for treatment at private hospitals empanelled under CGHS

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igeadmin
-

Simplification of procedure for treatment at private hospitals empanelled under CGHS

File No.Z15025/105/2017/DIR/CGHS
Z 15025/105/2017/DIR/CGHS/EHS
Government of India
Ministry of Health & Family Welfare
Department of Health & Family Welfare
EHS Section
***

Nirman Bhawan, New Delhi
Dated the 9th November, 2017

OFFICE MEMORANDUM

Sub: Simplification of procedure for treatment at private hospitals empanelled under CGHS/CS (MA) Rules, 1944

With reference to the above mentioned subject the undersigned is directed to state that this Ministry has been receiving representations for simplification of procedure for undergoing treatment at private hospitals empanelled under CGHS. The matter has been examined and it has now been decided that CGHS beneficiaries are allowed to undergo treatment at private hospitals empanelled under CGHS of specific treatment procedures listed under CGHS rate list are advised by a Specialist in a Central Government / State Govt. Specialist hospital or a CGHS Medical Officer without any requirement of any other referral (permission) letter.

2. Private empanelled hospitals shall perform the treatment on cashless basis in respect of pensioners, ex-MPs, Freedom Fighters, Regular employees {both CGHS and CS (MA) beneficiaries} of this Ministry & other categories of CGHS beneficiaries, who are presently eligible for credit facility and shall enclose the prescription issued by Government Specialist or a CGHS Medical Officer, in original (or a self-attested photocopy) along with the hospital bill submitted to the competent authorities.

3. Serving government employees shall enclose the prescription issued by a Government Specialist or a CGHS Medical Officer in original (or a self-attested photocopy), while submitting the medical claim to the concerned Ministry /department/office for reimbursement.

4. CGHS Medical Officer / Government Specialist shall not refer the beneficiaries to any particular empanelled hospital by name but, shall specify the treatment procedure and mention ‘referred to any CGHS empanelled centre’.

5. These orders are applicable only in respect of treatment procedures for which CGHS rates are available.

6. This issue with the concurrence of IFD vide FTS No. 3130849, dated 09.11.2017.

[Sunil Kumar Gupta]
Under Secretary to Government of India

Signed Copy

Banking Facility For Senior Citizen And Differently Abled Persons – RBI

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igeadmin
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Banking Facility For Senior Citizen And Differently Abled Persons – RBI

RESERVE BANK OF INDIA

RBI/2017-18/89
DBR.No.Leg.BC.96/09.07.005/2017-18

November 9, 2017

All Scheduled Commercial Banks (including RRBs)
All Small Finance Banks and Payments Banks

Dear Sir/ Madam

Statement on Developmental and Regulatory Policies – October 4, 2017 – Banking Facility for Senior Citizens and Differently abled Persons

Please refer to Paragraph 8 of Statement on Developmental and Regulatory Policies, released by Reserve Bank of India on October 4, 2017 as part of Fourth Bi-monthly Monetary Policy Statement 2017-18, a copy of which is enclosed. It has been observed that there are occasions when banks discourage or turn away senior citizens and differently abled persons from availing banking facilities in branches. Notwithstanding the need to push digital transactions and use of ATMs, it is imperative to be sensitive to the requirements of senior citizens and differently abled persons.

2. In view of the above, banks are required to put in place appropriate mechanism with the following specific provisions for meeting the needs of such customers so that they are able to avail of the bank’s services without difficulty.

(a) Dedicated Counters/Preference to Senior Citizens, Differently abled persons

Banks are advised to provide a clearly identifiable dedicated counter or a counter which provides priority to senior citizens and people who are differently abled including visually impaired persons.

(b) Ease of submitting Life Certificate

As per extant guidelines issued by Department of Government and Bank Accounts, in addition to the facility of Digital Life Certificate under “Jeevan Praman” Scheme (refer circular DGBA.GAD.H-2529/45.01.001/2014-15 dated December 9, 2014), pensioners can submit physical Life Certificate form at any branch of the pension paying bank. However, it is observed that often the same is not updated promptly by the receiving branch in the Core Banking Solution (CBS) system of the bank, resulting in avoidable hardship to the pensioners. It is, therefore, advised that banks shall ensure that when a Life Certificate is submitted in any branch, including a non-home branch, of the pension paying bank, the same is updated/ uploaded promptly in CBS by the receiving branch itself, to avoid any delay in credit of pension.

(c) Cheque Book Facility

(i) Banks shall issue cheque books to customers, whenever a request is received, through a requisition slip which is part of the cheque book issued earlier.
(ii) Banks are advised to provide minimum 25 cheque leaves every year, if requested, in savings bank account, free of charge.
(iii) Banks shall not insist on physical presence of any customer including senior citizens and differently abled persons for getting cheque books.
(iv) Banks may also issue cheque books, on requisition, by any other mode as per bank’s laid down policy.

It is further clarified that providing such facility in BSBDA will not render the account to be classified as non-BSBDA (c.f. Bank’s response to query number 14 and 24 of our circular “DBOD.No. Leg. BC.52/09.07.005/2013-14 dated September 11, 2013 on Financial Inclusion – Access to Banking Services – BSBDA – FAQs”).

(d) Automatic conversion of status of accounts

Presently, in some banks, even fully KYC – compliant accounts are not automatically converted into ‘Senior Citizen Accounts’ on the basis of date of birth maintained in the bank’s records. Banks are advised that a fully KYC compliant account should automatically be converted into a ‘Senior Citizen Account’ based on the date of birth available in bank’s records.

(e) Additional Facilities to visually impaired customers

Banks are advised that the facilities provided to sick/old/incapacitated persons vide Paragraph 9 of our Master Circular DBR.No.Leg.BC.21/09.07.006/2015-16 dated July 1, 2015 on Customer Service in Banks (regarding operations of accounts through identification of thumb/toe impression/mark by two independent witnesses and authorising a person who would withdraw the amount on behalf of such customers) shall also be extended to the visually impaired customers.

(f) Ease of filing Form 15G/H

Banks are advised to provide senior citizens and differently abled persons Form 15G/H once in a year (preferably in April) to enable them to submit the same, where applicable, within the stipulated time.

(g) Door Step Banking

We have issued instructions on Doorstep Banking vide circular DBOD.No.BL.BC.59/22.01.010/2006-2007 dated February 21, 2007 under Section 23 of Banking Regulation Act, 1949. However, in view of the difficulties faced by senior citizens of more than 70 years of age and differently abled or infirm persons (having medically certified chronic illness or disability) including those who are visually impaired, banks are advised to make concerted effort to provide basic banking facilities, such as pick up of cash and instruments against receipt, delivery of cash against withdrawal from account, delivery of demand drafts, submission of Know Your Customer (KYC) documents and Life certificate at the premises/ residence of such customers.

3. Banks are advised to implement these instructions by December 31, 2017 in letter and spirit and give due publicity in their bank branches and website.

Yours faithfully
(Saurav Sinha)
Chief General Manager

Statement on Developmental and Regulatory Policies, Reserve Bank of India issued by the Governor on October 4, 2017

8. Banking Facility for Senior Citizens and Differently abled Persons It has been reported that banks are discouraging or turning away senior citizens and differently abled persons from availing banking facilities in branches. Notwithstanding the need to push digital transactions and use of ATMs, it is imperative to be sensitive to the requirements of senior citizens and differently abled persons. It has been decided to instruct banks to put in place explicit mechanisms for meeting the needs of such persons so that they do not feel marginalised. Ombudsmen will also be advised to pay heed to complaints in this context. Necessary instructions in this regard will be issued by end-October 2017

Signed Copy

Lakhs of workers storm Delhi – Confederation

By
igeadmin
-

The thousands of workers who stormed the national capital and assembled at Parliament Street in the national capital Delhi, to participate in the first day of the three days ‘mahapadav’ on 9th November 2017 enthusiastically endorsed the call of the speakers to intensify the struggle against the anti worker, anti people and anti national policies of the BJP led government and prepare for a countrywide indefinite general strike if the government fails to concede their demands.

Workers from all over the country representing many sector – public and private, permanent employees and contract, casual workers, state and central government employees, banks, insurance, telecom, railways, defence, and the various schemes of the government of India participated in the ‘mahapadav’ on the first day.

Ashok Singh (INTUC), Gurudas Dasgupta (AITUC), HS Sidhu (HMS), Tapan Sen (CITU), Satyawan (AIUTUC), G Devarajan (TUCC), Manali (SEWA), Rajiv Dimri (AICCTU), M Shanmugam (LPF) and Ashok Ghosh (UTUC) addressed the gathering in the first session presided over by Sanjay Singh (INTUC), Ramendra Kumar (AITUC), Raja Sridhar (HMS), Hemalata (CITU), RK Sharma (AIUTUC), Naren Chatterjee (TUCC), Sonia (SEWA), Santosh Rai (AICCTU), Subbaraman (LPF) and Shatrujit Singh (UTUC).

Leaders of the federations spoke in the second part of the first session. It was most significant that the leaders of the two major national federations of the railway employees – Shiv Gopal Mishra, general secretary of All India Railwaysmen’s Federation and Raghavaiagh, general secretary of National Federation of Indian Railwaymen – have announced that they would join the indefinite strike whenever the joint trade union platform gave the call. Leaders of several other all Industrial federations including Venkatachalam, general secretary of All India Bank Employees’ Association, Subhash Lamba, additional general secretary of All India State Government Employees’ Association and secretary of Electricity Employees’ Federation of India, KK Divakaran, general secretary of All India Road Transport Workers’ Federation, C Sreekumar, general secretary of All India Defence Employees’ Federation, Jagdeesh Sreemali, VS Dahiya, GR Shiv Shankar, Ravi Sen, Peelimuthu, Kalyan Sengupta, also joined them in endorsing the call addressed the huge gathering and announced they would join the indefinite country wide general strike whenever the joint trade union platform took the decision. Thampan Thomas (HMS), Vijay Pal Singh (AIUTUC), Anil Sharma (TUCC), Sonia (SEWA), Mahendra Parida (AICCTU), Natarajan (LPF) and Thomas Joseph (UTUC) also addressed

H Mahadevan (AITUC), Raghunath Singh (CITU) Shyamlal (AICCTU), Bashir Abud (LPF) replaced their colleagues in the presidium in the second part of the first session. The second session was presided over by Gurnam Singh (INTUC), C Singh (AITUC), SN Pathak (HMS), Anadi Sahu (CITU), Shiv Shankar (UTUC), Lataben (SEWA), Shyamal Prasad (AICCTU), Basheer Ahmed (LPF) and PG Prasanna Kumar (UTUC)

Source : Confederation

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