The complaints regarding incorrect payment of pension, incorrect revision/ underpayment of pension etc. are being received and action is taken to redress the grievances by taking appropriate action in coordination with Pension Sanctioning Authorities & Pension Disbursement Agencies.
The number of complaints received during each of the last three years and the current year are as under:-
| Year | No. of complaints received |
| 2012 | 32147 |
| 2013 | 26209 |
| 2014 | 23178 |
| 2015 | 15435 |
(Upto 22.7.2015)
The Government is considering to implement a system of Central Pension Disbursement Agency (CPDA) to facilitate credit of pension directly to Pensioner’s bank account.The new system is likely to be implemented from the next financial year.
For ensuring quick and seamless disbursement of pension to Ex-Servicemen, following projects are undertaken by the Government.
- Digital life certificate through Jeevan Praman Portal.
- Digitization of records to enable prompt pension revision in future.
- Submission of e-Pension claim and issuance of e-PPO.
This information was given by Minister of State for Defence Rao Inderjit Singh in a written reply to Shri Satav Rajeev and others in Lok Sabha today.
– PIB
