F.No. 25-04/2020-LI
Government of India
Ministry of Communications
Department of Posts
(Directorate of Postal Life Insurance). New Delhi-110021
Dated:-17.12.2020
Office Memorandum
Subject: Standard Operating Procedure for Appeal in Postal Life Insurance/Rural Postal Life Insurance Death claim cases.
This is regarding introduction of provision of preferring an appeal by a claimant (nominee/legal heir etc) against rejection of a death claim case in respect of PLI/RPLI, to further improve the quality of customer service,
Also Read :
PLI/RPLI Death Claim cases – SOP
Revision of approver limits of proposals & settlement of claims in respect of PLI & RPLI
New Promotional and Incentive Structure of PLI / RPLI
2 The Standard Operating Procedure in this regard, as approved by DG (Posts), is enclosed herewith for wide circulation across the Circle including sales force, to follow the procedure laid down and adhering to the timelines given in the SOP.
This issues with the approval of the competent authority.
(Hariom Sharma)
Deputy Divisional Manager-II
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